SOP HANDBOOK

STUDENT COMPLAINTS
The American University of Health Sciences (AUHS) is committed to providing an academic environment where all students are treated equitably and fairly. Consequently, AUHS does not tolerate discrimination or harassment based on actual or perceived characteristics of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, AIDS/HIV, military and veteran status of any person, or association with a person or group with one or more of these actual or perceived characteristics (collectively, “Protected Category” or “Protected Categories”). Likewise, AUHS does not tolerate retaliation against persons who complain of discrimination or harassment or who participate in any investigation regarding discrimination or harassment.
The School of Pharmacy and the University recognize that, on occasion, a student may have a concern or issue that necessitates a prompt and fair resolution. To address the issue, the student is to follow the prescribed series of steps (see university catalog) to obtain a mutual and satisfactory resolution of the student’s concern or issue.
Reasons for grievance may include:

  • A claim of an inappropriate grade that has been assigned by a faculty member
  • A miscalculation of a final grade
  • A claim of abuse, ill-treatment, or exploitation

The following cases may NOT be grieved: Violations of the Academic Honor code (specifically Academic Integrity and Student Conduct Violations which were considered serious enough to warrant a dismissal from the University.)

Procedure
The procedure to file an academic complaint/grievance is available in the University Catalog.

Student Complaints to ACPE
The Accreditation Council for Pharmacy Education (ACPE) has a mandate to ensure that any college/school of pharmacy that applies for or has pre-accreditation or accreditation status handles complaints from students, faculty, other institutions or the public. Students can file complaints regarding SOP’s adherence to ACPE Standards or any other issues. A complaint must be submitted in writing to the Executive Director of ACPE. Students who need to file a complaint with ACPE may visit the website for policies and procedures (https://www.acpe-accredit.org/complaints/).

ACPE Complaint Form is available at: https://acpe-accredit.formstack.com/forms/complaint_form_copy